Frequently Asked Questions
General Questions
Promo codes are only valid on full-priced items and may not be used during sitewide promotions. If you obtained a new customer promo code during one of our sitewide sales, you can save your code to use on your next full-priced order.
Only one promo code can be used per order. We do not allow stacking of promo codes at this time.
We accept credit cards (Visa, MasterCard, Discover, and American Express, PayPal, Shop Pay, and AfterPay accounts.
Checks and money orders are not accepted.
We ship Canada-wide. For US orders please visit Jerome Alexander US
We offer free shipping on all orders over $70.
Flat rate of $6.99 applies to orders under $50 and $9.99 for orders above $50.
Our products ship within 2 business days with the exception of busy seasons such as Christmas, Boxing Day, and Black Friday.
Please allow up to 5 business days during those peak busy seasons.
We stand by our products and offer a 30 day return policy on all unused and used products.
Please fill out the following return form and a customer service rep will send a return label. Once the product has been received at our facility a refund will be issued to the original form of payment.
The refund may take up to 5 business days to reflect on your credit card.
Ordered the wrong shade or wrong item? Fill out our return request form and our customer service reps will help you exchange your order.
Product Related Questions
For AirBrush and AirTint products, we recommend choosing a shade similar to your current foundation. We also have shade charts for all AirBrush products on each product page or you can visit our Find Your Shade page for product and shade recommendations.
For My Color Self-Adjusting Foundation, we recommend choosing the shade that most closely matches your skin tone. It does not need to be a perfect match because this foundation will adjust to your skin tone as it's blended into your skin. If you believe you are in between shades light and medium, we recommend choosing the medium shade as it adjusts to a wider variety of skin tones.
For Magic Minerals Powder, Magic Minerals Baked Bronzer, CoverAge Concealer, and AirCushion Concealer, we recommend choosing the shade that is closest to your skin tone. Some people prefer to go a shade lighter for concealer. Magic Minerals products, specifically, will self-adjust to your skin tone so you simply need to choose a close match.
The product inside the CoverAge Rollerball contains all of the same ingredients as CoverAge Concealer, but without the tint, so it will appear clear to the skin.
The colour of the AirBrush, AirTint, and AirGlow bottles is not indicative of the shade of the product. Please try the product before requesting a return or exchange. For best results, apply the product to a Kabuki Brush. Do not spray the product directly on your face (with the exception being the AirFinish Setting Spray which SHOULD be sprayed on the face). We have found that sprayiing directly on the face often uses more product than necessary and can give you a heavier look and feel. The product should feel light on your face when applied correctly.
If you have tried the product and the shade is not a good match, please contact customer service within 30 days of receiving your order for a return or exchange.
Save your previous orders by logging in when you make a purchase. All your order history can be found in your account.
You can also find the shade on the bottom of the can or on the back of the product.
No animal testing is performed on any of our products.
AirBrush/AirTint/AirGlow Sprays
- Shake the can for five seconds
- Hold the bottle two inches away from brush head
- Spray two sprays directly on to your Kabuki Brush
- Apply the foundation onto to your face in circular motions
- For buildable coverage; gently dab the foundation onto areas for desired coverage
AirPrimer Liquid Silk Spray
- Shake can well
- Hold the bottle two inches away from brush head
- Spray one to two sprays onto your Kabuki Brush
- Apply the primer onto your face
AirFinish Setting Spray
- Shake can well
- Close your eyes
- Hold can 6-8 inches away from your face and evenly spray directly onto the face in a z formation
- Touch up and refresh during the day with a mist or two
Apply the Rollerball to your under eye area before applying the Coverage Concealer to enhance your look. It can also be used separately to refresh your under eye area any time of day.
If it will not spray, please try the following:
1.Shake the bottle for 30-45 seconds
2.Press very firmly on the center of the cap to break the inner seal (please try this at least 2-3 times if it doesn't immediately spray)
3.Be sure you are pressing in the center directly where you see a circular indent on the spray cap.
If you continue having issue, please contact us.
Or click below and watch video.
We recommend cleaning your kabuki brush at least once a week to prevent buildup of product. - Wet the bristles with lukewarm water.- Place a drop of makeup brush cleanser or mild soap (baby shampoo works well) into the palm of your hand.- Gently massage the tips of the bristles in your palm or use a silicone brush cleaning mat- Rinse the bristles. - Squeeze out the excess moisture with a clean towel.- Reshape the brush head. - Let dry completely before next makeup application.
Can't find what you're looking for?
Get in touch. Start a return or exchange.
If you are initiating a return or exchange please include your order number in the comments